To simplify customer relations over email, we have setup several mailboxes to insure your
questions are directed to the proper department. Any email reguarding a specific account must originate from
that account's email address.
Address |
Purpose |
| plan@netpath.net |
Only used to change your plan. Be sure to include the
name of the plan you want to be changed to.
|
| billing@netpath.net |
All questions regarding a specific invoice or bill. |
| domain@netpath.net |
Request changes to your domain name (e.g. mycompany.com) like
changing the IP of a web or mail server, adding/removing alias emails, setting up mailbagging services, or requesting
that Netpath register or move a domain for you. New Netpath accounts cannot be created through this email address.
If you want to register a new domain or move an existing domain to Netpath, please fill out our
online form and we will process the request and notify you when it has been
completed. |
| webmaster@netpath.net |
This address is used for other web server and web page related
issues not covered by the domain@netpath.net mailbox. Comments about our web site and link submissions to be added to
our search page should be sent to this address also.
We cannot give free help with HTML or CGI type problems. Since we charge for developing and
installing home pages, it would not be fair to our paying customers to give help for free. On the other hand, we also
would like to be able to fix problems that you detect. If you find yourself against a brick wall, call us and tell us.
If we determine that it is our problem, we will fix it. If we see that the problem is on your side, then we will tell
you that it is and let you determine if you wish to proceed and be billed. This is the only way to be fair.
|
| info@netpath.net |
Autoresponds with an informational message about the company
including all available plans, rates, web publishing, domains, and commercial web space pricing. |
| antispam@netpath.net |
Mailbox to which unsolicited email (spam) can be forwarded. |
| cancel@netpath.net |
Used to request cancellation of your Netpath account. This
request should be sent from the email account that you are wanting to cancel, however, if this is not an option, you
may send in the request and include your login name, voice password and a contact phone number. An automatic reply
will be returned to the email address that the request was sent from. If request is sent after the first of the month,
the account will be held responsible for the full month.
|
| manager@netpath.net |
Request general purpose information or help with a simple issues.
Some technical support is available from this address, however due to the tremendous volume of email that does come to
the manager mailbox, your question may not be answered if the answer can be found elsewhere on our site or by doing a
simple search on the web.
|
| webtrends@netpath.net |
Request changes in your webtrends settings or the frequency of
reporting. If you would like to request a WebTrends report for your commercial web site that is hosted at Netpath, go
to our online information for WebTrends and fill out the request form.
|
| bannerads@netpath.net |
Request changes in your webtrends settings or the frequency of
reporting. If you would like to request a WebTrends report for your commercial web site that is hosted at Netpath, go
to our online information for Netpath Banner Ads and fill out the request
form.
|