Technical Support: If you have questions about any of our products, or need help selecting or using materials for specific applications, call our professional staff at 1-800-227-1150 (8 a.m. to 5 p.m., ET, M–F).

Prices: We do everything we can to honor our catalog prices. However, sometimes manufacturers increase their prices and we must do likewise. Unless otherwise noted, all prices are f.o.b. shipping point. (We reserve the right to correct typographical errors.)

Terms: Our terms for customers with established accounts are net 30 days. Materials and shipping/handling charges will be invoiced and payment can be made by check, money order, or credit card. There is no minimum order. To establish a new account, contact us at 1-800-334-5551.

We accept personal orders from individuals. A personal order must be accompanied by a check, money order, or credit card information and must include shipping and handling.

Quotations: Carolina Biological Supply Company is eager to bid on your quotation requests. Please send all of these requests to the attention of the Quotation Department. When faxing quotation requests, please use 336-538-6330 (Canadian Customers use 336-584-7686).

Shipping: Most orders are processed and shipped within 3 days. If you need faster delivery service, please ask our telephone sales representatives for details.

We ship the most economical way. If you have a preference, please let us know and we will follow it if possible.

Hazardous Materials: Orders for chemicals and preserved materials–and kits and sets containing these products–can only be accepted from educational and research institutions and businesses. Hazardous materials cannot be shipped to individuals.

Returns: If you need to return an item, please notify Customer Service within 30 days for authorization. Include your order number and our order number.

Missing or Damaged Merchandise: We do everything in our power to make certain you receive your order promptly and in good condition. Nevertheless, sometimes problems do occur.

Please check your order as soon as it arrives. If you discover missing or damaged merchandise, call Customer Service at 1-800-334-5551 within 14 days and we will give you instructions concerning a replacement.

International terms and conditions apply outside the United States and Canada. Shipping charges for international orders, including Guam, the Virgin Islands, Puerto Rico, and the Caroline Islands, vary.

The methods of transportation are determined by the type of product, its weight, its volume, and the transit time needed for timely delivery. All charges will be added, at cost, to your invoice. Payment will be accepted in US currency only.